SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
il prodotto è come descritto,sono soddisfatta dell'acquisto
I arrive fast I still can't use it to see its quality but it looks good
Perfect, very fast delivery a week!!! I recommend
Good quality.
Super quality
Buen producto,envio rapido
Perfect. Shipping and packing
article reçu rapidement, conforme à ce que je voulais merci
Exactly the same as that for Det
Perfect! Grips countertop super well and has helpful measurements
fast shopping
Excellent and quick,tnx a lot
Very good quality. I liked it very much.
El producto es conforme a la descripción, llego muy rápido excelente
Excellent mat, as in the description! Satisfied with the products. Seller recommend
Good product and worth the money and highly recommended.
Now I have two
Good quality product. Haven't used it yet but it grips the worktop well, so it shouldn't move around when kneeding or rolling out. Very happy.
excelente producto, se demoro como 16 días en llegar en llegar
Received 9 days after order. Fast delivery. Mat is as per description.
All good
I am very satisfied! It corresponds exactly to the description, it is thick, resists + 230 degrees and very large! It will be perfect to spread my sugar paste to the right size.
The order received everything came up normally thank you very much.
Very Good!!!
I'm happy with my purchase as the description exactly
Tried for the moment that received but well
High heat resistant and easily cleans. Super fast delivery!
Mat super. Cake great the zagniotlo. Recommend
I imagined another xality
Very fast delivery
Good price, fast shipping...
SUPER!!!
I'll lock it up again. Super yakism and reception!
Good Goods, fast delivery, thank you.
M’a l’air correct
All good. Quality is excellent. Fast delivery.
excelente
Nice product
Good to use.
Equal to description, no smell, measurements correspond
Good quality thick pad. Thank you.
Thank you so much for the gifts.
All good, thank you.
The goods is very good. Does not stink!!! This is the main thing. Delivered very quickly. Thank you
perfect
Ok
Don't really stick. At the top
Same as the photo
Nice quality. Just I should have bought bigger one.
really fast shipping, the quality is nice but it's thinner than what you can see and what you think
Item well packaged and received quickly. Adheres perfectly to the table and does not move. Perfect.
everything ok, I recomend you this shop
Product as described
Brilliant product
It's really really fast to Israel looks exactly like the picture. Excellent.
The product arrived before 3 weeks. Well-packed wine and looks good. I don't know if it works well yet. I hope you do the right thing. It fits the description.
Коврик офигенский . Выше всех похвал. Но шёл долго.
ordered the 1st of May. received it today in Canada. good quality. Recommend. the parcel was not trackable, even if it was declared that it is. overally satisfied.
Very fast delivery product as specified happy
tutto ok
OK!!!!!
Very exact for my oven I'm a little big but it's okay
Las amo, es segunda vez que compro y llegan perfectas, nada se pega, seguiré comprando cada que necesite. 100% recomendadas
Ah, this is my second time ordering one of these mats (chose a bigger one) and it really does not disappoint!! arrived very quickly, perfect condition and i never knew how much i needed this item before i got it so i really recommend!
Really good
It's very good and useful
It’s nice
Just like on the picture
Top qualité
fast delivery Thank You
all good
You can see good material, thinner than I thought, but I think it will do its job. I haven't used it yet so after that I'll upload a new comment.
Perfect in every way
Wonderful. Does not slide on surfaces, easy to wash and useful
Very fast delivery, perfect quality, worth buying! Recommend!
Parfait
BON PRODUIT
A+++
Yeah, right.
very good quality
bien
True to photos and description, fast shipping
Conform to the photo .. fast delivery
I liked اوصي tags
Very good product
Perfect. arrived very early. Is small as I wanted to my 4 years make the buns it. It uses two hands and room.
it is perfect for baking. now just have to make a delicious dessert
So the firm おおきく つかい to ease that's right!
me encanta
llegó a tiempo.. detalles en bordes pero todo bien
very good
Is OK
Exceptional quality! The received item is exactly as shows on pictures. Looks durable; the size is accurate and all in-all my silicone baking mat matches perfectly to what I ordered. 5 * for this product. Arrived relatively fast too (By post/Free service// 5 weeks to EU country; that is 3 weeks sooner than delivery date given)
Great quality, great price, and fast delivery. Am satisfied and happy!
super produit. délai court.
Delivered in 7 days. I'm very statisfied with the product.