SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-15 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product confirmed at the description. There are 2 sets. I will put additional photos when they are mounted.
Very fast delivery, in 10 days for France. Not tested yet but looks very good.
Perfect fast delivery I recommend
Superbe produit you recommande
Too bad it without user manual comes but nice product
Super fast at the top
one peg was missing but it was functioning.
look good and well wrap
Everything came whole, nothing broken
At the top, very nice piece super fast delivery... I recommend
arrived quickly, haven't used it yet
Received quickly bigger than expected. It is 1m56 high
Thank you so much
These stands work great
Delivered very quickly, thank you
j ai recu jai pas monte les support ,ca l air fragile ,correct pour le prix
Arrived today. Have not assembled yet.
Not yet try but the light works its small effect
To climb yourself,
Very nice haven’t installed yet but everything looks perfect. Will review when use
Received very quickly in 1 week I am very happy
Correct description, received in four weeks, thank you.
Thank you, we will use
Too happy easy to show very fast delivery
All Super, very fast delivery, all super
As described, quick delivery, well packed,
Have not used yet, but seems easy to set up.
Thought there would be the balloons also doing✌️
Everything perfect and received very fast
Happy with my purchase bucket not very well protected but arrived without breakage.
Fast delivery we haven't tried it yet
Sincerely recommend stand stable lot balloons the holds, easy assembly and disassembly
very light material, so great for indoors. no instructions with it so make sure you watch the video.
Loved, great quality party my daughter was perfect.
Not mounted yet but looks very good in the packaging!
Igual a la descripción, llego muy rápido
Thank you all good folded
Great item arrived really quickly to the UK
Simply Perfect!!! Both the price and quality!!!
Product was as described.
Great what I needed.
10/10. Recommend. Fantastic
The plastic base is fine so not very stable. Fast delivery.
Very very fast delivery and top goods with high quality sincere thanks like repeatedly
Pas encore monté
I never received this item but I got full refund.
Just like in the description! Shipping very fast! Everything has come right, delighted with the purchase!
Very fast shipping
I missed a part to ride it. There are pieces I didn't know where to put. It's a little shaky though I filled it with water but if the balloons weigh, it falls. I thought it was something more consistent. It does its function but inside home and carefully
it seems ok, good packaging, arrived relatively fast, tracking all the way, will give additional feedback
I'm very glad, I really like it. Thank you. Everything came quickly, in the specified time
3 months to Q llegara Wood, Funchal.
Simple to assemble a lot of parts but which allows modulated as we want. Top Not disappointed I recommend it to make a touch and more decoration!
To see when I will serve but top.
Like, all the details are in place. Everything has come. To the birthday did not have time for the parcel to come, went 1,5 months so, order for 1,5, and better 2 months before the holiday. With children, only one level was folded, see what will look like, children are delighted with the tubes be more careful, fragile
Envío rápido. igual como en las fotos. Los soportes de buena calidad.
Reasonable product, is fully arrived. Delivery has long lasted.
Sent quickly, perfect fits very well to any type of table
It takes 1 week to get to Uk. Happy to buy here. It's big just like the picture. Thank you very much
Everything seems fine
comme la description
Looks good. In October I go they use In handy but first impression is good. Also quickly within.
It's a good investment imima charm me how I stay on my good material babyshower table if you take care of it you can use it at all parties. It has an option to put or at the same height or varied as I did the case that looks super good on the table and for any party I super recommend
Very good quality.
Perfect and practical
Thank You can't wait to use them the only thing is your packaging needs to be a bit better maybe put some cardboard around it as some parts got damage during shipping.
Wao my order arrived super fast, I did not expect it at all... Looks like it's super easy to assemble, now more than employees.
Subject to product description
Delivery is fast, nothing broke, but all of plastic. The installation for the balls was very fragile, my daughter wanted to touch it for 10 years and all the sticks rose from the cells. Keep away from children! I took it with the illumination, it works on 3 AA 1,5V batteries.
Bien reçu Merci
GREAT!! HIGHLY RECOMMENDED!!
Beautiful, don't wait to make the party.
Good balloons and fast delivery - recommended!
I am happy with the purchase