SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
A little fragile in the hands of children.
Nice but I took it too small
So cute
The goods are satisfied, I recommend.
Bien
Perfect
Good product, I recommend
Super fast!!
Piu o Meno
Very long, light up very well
The led lights with grips were excellent, because I used to hold firm photos on a picture. The light is very slight but right, why shouldn't be intrusive according to me. Are satisfied with the product.
Really good stuff. Very happy with quality, all as per images. Have no issues with product so far. I am happy to recommend it to other buyers. Shipment was in reasonable time, packed well, trackable. All good.
Love it! so cute! I got 10m, should've gotten smaller one
Nice as per this cene
All norms, until they included
Szuper
Perfectly received, with more spell than expected but always good to receive: 3!
все работает.все точно.но шло почти 3 месяца до Канарских островов, вместо обещанных 1.5.....
Very nice super nice color the LEDs
Pack came after two months almost but is works according to description well as should all is paper clips solid.
Excellent Garland, as in the description
Perfect reception level, device to try.
Received very quickly! Seems to match the description in any case very pretty
Super
Very pretty
Everything is perfect
Well received and very pretty!
It's exactly like in a picture. Beautiful, bright light. I definitely recommend.
All compatible with description
Very good site waiting my purchase arrive being very fast will vezez
i love it
So beautiful
Product cool but a clip came damaged
The goods are reviews. It's all right.
Super lampki. Dają fajne delikatne światło. Są śliczna ozdobą.
Not tested but seems ok! Fast delivery. Thank you
Not yet otworzyłam but my sister has the same and are super
Really good. Received quickly. Nice soft and nice color. The small pins are apart in a bag and really very nice. My daughter is completely fan of this principle and can now illuminated the photos of these friends!
Todo bien se ven muy lindas y funcionan perfectamente
Top
Very quickly sent, quickly came the goods. It shines bright. Everything is fine!
Such as description, good product!
Beautiful
As described.
Very nice and being of fine cable can be shaped your way, it only remains to see if it is resistant over time. But for now brand new if it looks good
I loved
I had to pay 9 € of customs expenses to the factor to have my Garland paid 6 €... and unless mistake on my part, it was nowhere on the invoice...
everything is fine
Class gerlyand, went a little long
It was for gift and he loved it, especially the amount of transparent tweezers he brings
Очень классная гирлянда, советую!