SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Lo esperaba un poco más grande, aunque el tamaño sigue siendo bueno para lo que necesito. Hace su trabajo ayudándote a limpiar tus brochas en profundidad con facilidad. Lo recomiendo.
aún no he probado
Au topppp ça nettoie super bien
I really like it cleans the brushes chui happy and I recommend
Just super convenient thingy on make upkwasten note to clean. The suction cups are not super strong. But works well.
Super convenient for cleaning brushes
Fits great to the sink for You can clean them well. Good Shopping
Good silicone mat, cleans brushes well
Excellent product, very compliant
Great but the suction cups do not work
Llego en excelente estado y muy rápido, lo recomiendo muchísimo al igual que al vendiéndotelas excelente experiencia todo igual a la imagen me encanta amo amo amo amo Llego en excelente estado y muy rápido, lo recomiendo muchísimo al igual que al vendiéndotelas excelente experiencia todo igual a la imagen me encanta amo amo amo amo
Product came quickly, well packed. Silicon pad appears to be of good quality. A variety of surfaces will surely get sprawdzą when cleaning brushes. Recommend!
Great quality. came packed well.
Small but performs very good function
Just like in the picture I haven't used it yet.
Good product.
It's smaller than I thought, but it fulfills the function well
Good stuff but I'm wrong to. Size
It's bigger than I thought. Everything's fine, delivery was very fast
Well, bigger than I expected, but good!
Soft and perfect
Beautiful formaatje. Happy with it
Myślałam that Will bigger but is OK
Tested and very well
Git
Good product. Plastic is too balndito and suction cups do not stick to the sink. But it can be used perfectly.
The wait didn't get long. I thought the product would be a little bigger but it does its function equally, maybe I didn't notice the measurements.
Oh, great. Suction cups are very good
Best for my brushes, super fast shipping
I thought it would be a little more rigid but it's just as described. All right!
Great, this works very well.
Very efficient for the price, very happy
Ha llegado bastante rápido, una semana y media aproximadamente. Es igual que en la foto, lo veo muy útil para colocar en el lavabo y limpiar las brochas.
Utile
Super pratique, conforme a la description je recommande !
I was expecting something bigger, but I 've tried it and it does if I function properly. Leave the brushes very clean!
Smaller size of the palm of the hand, perfect for placing in the sink with the suction cups. They clean the brushes fast and very well. A very good purchase.
I haven't tried it yet but it looks pretty good.
Esta genial tal cual la descripción
Small, but it will perform its function.
Product identical as the picture. Recommend
I love it! And they delivered it to me in less than 3 weeks! It is of good material and attaches very well to the surface, although I do not yet test it. The only detail is that I imagined it bigger, it's the size of my hand. I am very satisfied with the purchase!
I recommend, it's perfect for cleaning brushes and makeup brushes. Fast shipping and protected.
I think that useful thing zamówiłam 14.07 otrzymałam 26.07 as per me very fast delivery, thank you
It took almost a month.
Great product
It has a good size which fits in every sink. Comfortable to use.
It's very good. Good results and happy with it.
Good :) Unfortunately some small but Okey
I bought it to clean the brushes and brushes when I make crafts and it goes great. They get cleaned up in a moment and effortlessly and tight the suction cups, the base doesn't move It's not very large, but they are the right size for it to perform its function and be comfortable to save.
Fast delivery. Product complies with the description. I am satisfied with purchase
The brushes are super clean and saves immense time. Very easy to use, loved!
Well, bigger than the picture. Ps still tested
It's so cool! He's here fast.
In the photo in description the carpet was bigger but good big or small it always has the same use received not even 2 week I recommend
All Super, fast shipping. Recommend!
Very correct, size of my hand
Loved! Super cute, same as photo. Came very fast.
Super mata. Ma kilka przyssawek, dzięki którym można przyczepić ja do zlewu. Jest spora, można na niej myć kilka pędzli jednocześnie . Polecam
Good coming. Planned for July 05, arrived June 11, great!
Perfecto
It's actually quite large (about size of my hand)
Cute, solid and perfect ♥️ love it.
Perfect, just as in description and very good size. Looks like quality
Perfect, brushes are super clean, I love it.
Perfect size for cleaning brushes and sponges. It also arrived 3 weeks ahead of schedule
Just like in the pictures! Suction cups work very well, stick together and don't take off easily. The size is also very good, as it is not very small. In short, I recommend it!
Great product, just like description.
looks good, haven't tried using it yet
It came very fast.
Wszystko zgodne z opisem. Dostawa szybka, do Polski 2,5 tyg
Cool looking, well holding sink. Recommend
Good
Just like the picture! The package arrived very soon I have to try it!
Fixed well, no smell, the color corresponds, it makes the size of my hand I thought it bigger but I think it will do the trick to test
It is small, but it meets the function, plus the order arrived much earlier than indicated
exactly as pictured! took about 2 weeks to get to melb, aus :)
Buen producto, pequeño y de buena calidad.
Perfect! Color is fine, no smell and fast shipment. Took 2 weeks to arrive in the Netherlands.
As you see in the image Fast shipping. 11 days to Spain
Great for cleaning brushes
Item is as described. Thank you!
I thought it was a little bigger. But not bad, it comes from behind with suction cups.
super
Very useful. Pretty big with caris cleaning areas.