SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-15 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft, however, needs more filling as it was a bit deflated.
Very cute, soft and fast delivery. Thank you
Perfect! I Love it. Fast delivery. Thanks
Super cute and received super fast!!!!! Love!!!!
Really cute, matches description
Arrived in 11 days. They came in super cute packaging. Love it so much!!! They are so cute <3 Definitely recommend buying one or more!
super cute and soft! i love it so much! i bought the 50cm size and it came out a lot bigger than expected!
super cute !
My bubble milk tea are eating pearl milk tea soft candies
received a pink one but its so cute and soft, love it
Wow I didn't think that the quality was going to be this high :) this is very soft and I cuddle with it pretty often I love it
I LOVED IT! Came in two and half weeks to the US. A bit small tho but it’s worth it
Very cute! I ordered the 24 cm one and it came in time, less than three weeks. It also came in very cute packaging :)
Very cute pillow!!! Super soft and came in really cute packaging. Arrived quickly as well!
As in the picture
i love ittttt!!! although it took too long to arrive but it’s ok.
Very cute and doesn’t have a strong smell. Very very soft !! And it took a week to come so shipping pretty fast
QUICK SHIPPING!!! And the packaging was so cute, I recommend it!
Got the smaller one but it was like a lot smaller
so soft and smells a lil im 5’9
Very cute but shipping was quite long time took over 2 months to receive but happy with the product. Thanks
Loved it! Looks just like the picture and very soft :)
I love it, but it’s different from the pictures. The black dots that are the boba are a lot less! About 6 compared to the photo they are selling shows a lot. It’s for my boyfriend and we have matching ones, I have a taro
Smaller than I expected but I love the quality and it’s a very cute plushie
It's cute, smaller than I expected. Fast shipping, I received it within 10 days. My kids play with it a little and it's ripped, I had to sew back but it's fine, other than that there's nothing wrong with it. I ordered another one, bigger size. I hope it's a lot bigger this time.
Very accurate and good plushie
They sent it to me so quickly. They went over and beyond. I loooved this company. I will recommend to others and will buy again:))
Very soft and cute, looks just like the picture. Shipped faster than expected!
Absolutely wonderfully squishy and adorable! Super fast shipping.
Exactly corresponds to the description and arrived very quickly
Super satisfied. Very comfortable and works as it should. Quality is also OK.
Top quality product. Recommend
Very pretty! A bit smaller than expected but still very cute!! Came in about 1.5 months and came in the cutest packaging!
Het is heel zacht. Goede kwaliteit. Grootte is accuraat. Duurde 8 dagen voor het binnen kwam.
SO SOFTTT AND CUDDLY! Perfect cuddle size. Came pretty quick too! I LOVE IT!!
très belle peluche
Big and cute. Great quality
Really soft and cute. My only problem is that a little stuffing is coming out but that can be fixed. Other wise everything was good!
Super cute (:
Came as described but zip was broken
I brought this gift for my boyfriend but the only difference is, that it has little bubbles on it. I think the bubbles make it cuter tbh so I'm very happy with it.
10/10 love it. Recommend for everyone
It’s so fluffy I’m gonna diiiiie
so soft and cuddly! very good quality! my daughter loves it
super moelleux !! j’aime trop
Love it, great quality, exactly like image
good but i thought it would be bigger as the pictures can look misleading, very cute and soft though
Fast delivered in about 2 weeks. i love it and will order it again!
very cute and soft love it!
It came pretty fast and is very soft, the size is very accurate as well. I recommend buying this. :)
[Verse $: Yves, OLIVIA HYE & Kim lip] Whisper show So You day awaken déjà-vu Now, is it you now? Pierce day seemed to winged Mirage How? Is it true now? [Pre-chorus $: Heejin, jinsoul, Vivi, OLIVIA HYE, (haseul) & [CHUU]] Day wrapped very the wind Newly awake I feel I filled the eyes light (thank you) (Maybe Dream looks) [This moment dreams, dreams may come true] [Chorus: Hyunjin, Gowon, jinsoul, choerry & (Yeojin)] Component gusset fly like a butterfly Take me away Wings, Wings This Boulevard fly like a butterfly Attached the end wind noise (Wing, wing, wing)
Soft and cute!
Shipping was very fast. I am happy with product.
Great as in the photo
Love green match plush.
Looks and feels very good. exactly as in the pictures. Very nice and cute!
love it thank u
Love. Super soft.
The product is perfect, nothing to report
Super cute and great quality!
Amazing quality and so cute
Absolutely adorable!! I am so happy with this plush. Shipping was very fast and the plush looks so cute and is so soft!
This plushie is soooo cute It arrived in 2 weeks for me. I'm happy with the quality
very cute!! great quality!
I love it! Super cute.
ok i loved these so much they were so cute i love them exactly like picture i literallt bought more. shipping was slow but that was due to covid:)
Arrived in 2 weeks. It’s the same as the one in photos. Delighted with plushie.
Omg the cutest thing ever, i bought another one lol
plush is exactly how it's described and pictured! so happy with it. slight smell, though, as noted by others. will put in dryer on fluff with a few dryer sheets!
It was amazing quality and came quickly!
I love it. My brother will love it too since it’s for his birthday. It came in sooner than expected. Came in early April was supposed to come in mid May.
I love it. Soft and squishy.
I thought it was bigger but this small is more adorable
Good overall definitely exceeded expectations and is a good gift! Fast shipping!
perfect and big
My dog loves it! Feels super soft and snuggly
Exactly as pic i loved it
Very soft and smooth
Fast delivery, came approximately a month. Item is as described, no smell.
Product arrived nearly a month later but honestly the material and feel of the plush is amazing.
I should have bought the big ksjsks but it's cute uwu
So soft and cuddly! So in love with it!!
received quickly in Canada! love it! Great quality!
very soft, love it
The product is great and the same as in the photo. It's very soft and comes well filled, without any weird smell. Plus it came very fast.
Not exactly the same but it's real close. The shape is more round and a lot less spots, but still cute and soft. Shipping was super fast.I was expecting it to show up in December but received it in a couple of weeks.
Super cute, soft smooth beautiful color same Pictures
exactly like the picture but the sewing seems a bit fragile, I might sew it a little bit so it's more secure, the shipping was really fast
adorable and just as described
I am so impressed by the quality! Super cute and cuddly and was neatly packaged in a cute love heart bag. It’s so big too! If you’re seeing this - this is your sign to buy it!!!
Great! This is pretty high quality! I am very satisfied.
Very cute. I just recieved my package. Sorry about dispute and my feedback about delivery.
It’s so cute. I put it on my desk at work to cheer myself up.
Very good quality !!
IT’S SO CUTEEEE!!! I bought it as a birthday present for my friend, Ik they’re gonna love it!! I got the 35mm size
very high quality fabric and looks just like the picture
So cute! Took about 3 weeks to get here. Keep in mind that 50cm is pretty big lol
It’s just like the picture ahhaha and super cute!
ITS SO CUTE
Arrived within two months as expected. Great quality and soft, just like the Squishmallow toys the kids are collecting these days.
Très bien jadoreeezzzzzeeeeee
Perfect! Squishy and soft.. such a nice friend to have :)
its so cute! sorry for not posting a picture
Super fast shipping!
very soft and cuddly, was shipped very fast thank you! about 2 weeks it took. only problem I have is the sizing. I ordered the 70cm and it is only 60cm but still a pretty big size so I'm alright with it.
these are nice and bigger than I thought it would be.
Really great! Cute soft and perfect size!
Very good product,and very fast shipping ,thank you so much
Super cute. My daughter loves it. Shaped well. Came before the expected delivery date.
OMG one of the cutest things I own now... so glad I bought it!! so soft and squishy too
Great quality plushie! Love it!
super cute and adorable! fast delivery
Beautiful and super soft
As advertised! My gf loved it
Great plushie, super soft and great quality!
Super cute! And super adorable!
Super cute and super soft!
Super arrived and Mega Soft I can only recommend
Very cute, got for my friends birthday. Fast shipping, satisfied.
Way smaller than i thought but so cute. Ordered April 6th and today is the 22nd of April
very fluffy and soft! I love it!
Super soft and arrived fast!
excellent gift! soft, great size, strong sewn stitches no color inconsistencies. would buy this type of product again
Came super quick! Very soft and cute!
Did the trick!
Very accurate and really soft, I love it
Shipped quickly (within 2 weeks). Great quality product!
Super cute!!! Completely happy
EXACT SAME AS THE PICTURE I LOVE IT
Its lovely as a pillow and great as decoration, we just adore it allot.
the plushie is adorable I didn't expect it to be such a good quality, the material is soft and stretchy and it's just to squishable