SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love it, its color is super cute and I get very well. I recommend it!
The color is better than the color of the image. Super cheap and fast to get there.
Eyelash Curler or false eyelash clip pink gold personally I love and very practical for laying false eyelashes I recommend it❤
Nice curler it works like a regular one. Really good price
Has arrived fast, such as photo, happy, good shipping information
Satisfecha con el producto me gusto mucho
Llegó a Chile en 10 días, muy rápido! es realmente hermoso, mucho más lindo de lo que se ve en las fotos. Lo probaré a ver qué tal es.
Very cute, the color is just like the pictures, the only thing I don't like is that it came loose in the wrapper, not even with a bag or something, it seemed unhygi everything else fine, took 1 month to chile
Very good, I 've been with the two weeks but I like it very much
I have attached my resume for your kind consideration of my application to be i on my your team profile with my current profile for the position of customer service manager
Like in the photo, the color is very nice.
Good quality
Very slow delivery, and so everything corresponds to the description. with its task copes.
the product came in 24 days to ireland and the description is pretty accurate, except the rubbery bit is white instead of black but that doenst make a difference to me because the product works well. i dont wanna get a. picture of it so heres my favourite dilf ‼️
Color is really pretty and it works pretty good. Fits perfectly in my makeup bag!
Makes my eyelashes so big
Exactly the same, no more or less pretty good product
Well received. Very nice. Who and pity when it closes is not to align. Don't shut up. But when I force a little both sides ended up joining each other. Works.
Esta genial. Aún no lo he utilizado pero aparentemente está muy bien.
Exactamente como en la foto. Llegó en 3 semanas a España. No corta las pestañas. Muy buen rizador Recomendable
A very nice curler. fast delivery. I'm satisfied with this order.
it finally came! it took forever I didn't think it would come but it did and it looks exactly like the picture I can't wait to try it out!
It works really well and doesn’t pull eyelashes at all. However, the paint is a little chipped as seen in the photo.
top
Perfect
It takes a long time to get to Canary Islands
Very good quality Price, tough material and the color is beautiful, it came to me earlier than expected in a combined package.
omg tysm
nice
All super cool podkręca eyelashes
Exactly as in the photo Everything is fine In the tskrain came quickly
As described but not really a fan | Will not be using the item
Perfect small size to put in a handbag
Took 3 months to arrive
I ordered two, the other one was a little curved, maybe it happened in the transport.
the tools came in a kind of groupage like this new way the tools are one of bests i had on Alli they are soft and takes aall the small hair i now have 3 of them
Normal Kerler, corresponds to the price Not the most convenient, but its function performs At first it takes a little bit to equal to use quickly And then at first it may seem very uncomfortable and ill-causing
Fast delivery, 13 days to Germany