SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The mat is fine and nice, but the bag is very finite, so much, that when I opened the package, it was very tight with heat, it broke on one side. I think I'll use the mat quite a bit.
Great! Look out as pictured, non slip and smell not After Chemical
Looks good, just as on picture. Doesn't slip. Recommended.
It is as described, very fast shipping, thanks
Great carpet. Very beautiful and of excellent quality.
Comfortable and soft mat far! Helped me in practice yoga and other activities.
I received the yoga mat which is the color ordered. He's well packed. As it is a gift I did not open it, I hope the person will not be disappointed. Delivery was fast
The goods are satisfied, everything is exactly as in the description.
Good quality product, but took forever to get and still was held up in customs.
I leave a good comment because I canceled the order and I received my refund (it takes about 3 weeks) Thank you very much
Excelente produto grata.
Bardzo dobrej jakości produkt. Polecam
Product conforma. Material, color. Very nice and nice. Small defect a little damaged on the corner but nothing bad. However arrived a little late compared to the expected time.
Just as described. Shipping very fast.
So a bolsa q e muito fragil, rasga facil.
Se demoró mucho en llegar, 3 meses de espera, no recomiendo si lo necesitas con urgencia
parfait
Everything OK
Swietna qualityand.
Recommended
The mat is excellent! No smell.
I love it
Very good, cost-effective but lacked a bit more grip.
Excellent quality!
ok
It looks just as pictured and arrived very fast to Belgium.
Order without any problem, item meets my expectations, impeccable
Muy bonita.
Perfect, non-slip underneath and above, soft, nice
A beautiful mat, not slippery, elastic, the color took this one because in the reviews I saw that not so green, but rather in gray more-very like, thank you!
Love it!
Thanks good quality mat
He's been very late but it was worth it. Good quality, eco-friendly and non-slip
The mat is good. I like it. There's my old rug.
Just like the description. They don't slip feet and hands. I don't give him 5 stars because I find it impossible to put the mat in the bag
Good 2,5 months
It adheres well and comes with travel bag. It's good quality and doesn't smell bad or stain or erase the drawing.
It's pretty. I thought it would be finer. But it's very good. And I arrive very fast
Very good mat. Colours are the same as on the photo. Thick and long.
I'm amazed! Very comfortable!
The mat is wonderful. Shipping was very fast, between 15/20 days and well packed. It comes with a rope and a holster. I bought the Purple One and it's very nice. Padding and grabs the floor well. It doesn't slip. The lines help correct postures and do the exercises correctly. I recommend it to 100%. The mat is wonderful. Shipping was very fast, between 15/20 days and well packed. It comes with a rope and a holster. I bought the Purple One and it's very nice. Padding and grabs the floor well. It doesn't slip. The lines help correct postures and do the exercises correctly. I recommend it to 100%. The mat is wonderful. Shipping was very fast, between 15/20 days and well packed. It comes with a rope and a holster. I bought the Purple One and it's very nice. Padding and grabs the floor well. It doesn't slip. The lines help correct postures and do the exercises correctly. I recommend it to 100%. The mat is wonderful. Shipping was very fast, between 15/20 days
Very nice color and comfortable
Fast shipment arrived after just 14 days. Color matching and very nice. Good adhesion, but under this aspect I don't text, are usually practice without mat.
Show, as expected.
Just like the picture. I arrive before the date indicated
Good, but very flimsy. While I opened it, I torn it.
good
It's perfect, very pretty and it doesn't slip.
Arrived in a timely manner, good quality
All right, now we have to try it
Have been looking for a replacement of my 15 year old mat and was extremely happy with this. Must importantly It's non-slip, just the right thickness. I love this mat and would recommend highly
Three BEAU
Much better than I expected. It looks very tough and the material is perfect. I love it.
Very fast delivery!!!!!
Thank you very much
Super super! Large light and very pretty, highly recommended
Good mat
really perfect quality at a very good price. same as picture, the most immediate delivery i ever had
Okey
Carpet arrived quickly. Very good quality. Thank you very much
All good. Quick shipping. Item as described. Works well for yoga!
Great. It took a while to arrive
Yoga mat of very good quality and appearance. The marks serve as a guide in the exercises. It includes a rope to tie it and a carry bag, all perfect and with good finishes. It corresponds to the images, in my case it is dark blue on one side and light blue on the other.
Super mat, fast delivery
Good mat, it meets what it offers. Easy to fold and transport by your holster. Very fast delivery, before the ten days it was estimated, reached me within 8 days of placing the order.
Love it! Color is like in the picture, material is not slippery, beautiful and comfy! Great for my bony knees.
It's great and beautiful I'm very happy and with cover to keep it transported
Everything is perfect. Thanks.
Great! He's the way I imagined it. Soon received, soon tried and I love it! Thank you
Very fast shipping and great quality!!! Some feel rubber smell but acceptable.
It's ideal! The touch looks good material, I totally love it
I love this rug. I use it several times a week for a month to do yoga. It does not slip, does not smell, it's great!
Super !!
delgado se demoro algo con el viaje, pero se ve de buena calidad
buen producto exactamente igual a lo que ofrece.
Topzera!
Very nice
Expresowa wysyłka!!! Mata śliczna , piękne kolory i wzory, wygodna , jestem bardzo zadowolona , mata miała być 22.10 a była już 8.10 ,dobrze spakowane ,polecam !!
Muy bonita, el material se ve de buena calidad y se nota antideslizante, aunque aún tengo que probarla. Lo único que tiene un olor bastante fuerte pero imagino que se le irá quitando. Añadiré comentarios adicionales en un tiempo cuando la haya usado bastantes veces para dar la opinión final. La verdad que por el precio vale muchísimo la pena pues la compre por menos de 15 € con descuentos
Very good quality against Price. Dotarla to Poland in 2 weeks. No smell. Not slides.
Excellent product. Delivered within 2 weeks to Israel all the way from China.
It's very good! The material is of very good quality, does not slide on the ground and to the touch is super nice. He arrived super fast in 8 days. I'm super happy the only bad thing is that the bag that comes in got me broken, I'll have to sew it up a little bit
It's great, very good grip, but you have to try to keep it clean for the grip to last. Next time I'll take a little longer, but I'm still very happy with her.
The product came well packaged and matches the description.
I love it. Lovelly color and texture
Great mat! Recommend!
Beautiful mat. Super soft and great quality
A great size and non-slip. I love it!
Super fast, well packed, good quality
Good yoga mat. Wish it was heavier and less slippy.
As I read in one of the commentaires, you have to be sooooo delicate opening the package. I knew it and I was really very delicate with that but still the carrying bag has a whole...but that's ok, bought it for home so...anyway, the mat is soft and such a beautiful colour! but such a pity for the carrying bag
The mat delivered by The Courier, everything is fine. the color matches
super cómodo
Just like in the photo, they put a paste the corners came with the marks on the foam of the doubleces.
All good
Great mat! No slip at all
We thought the rope was the official, but it's a rope with a rubber, apart from that all perfect, if I see any failure to prove it.
Good product, took a little and taxed, also were two mat, don't know if this was the reason, very light and soft, found was a different but looks good quality material, super recommend
At the top! Received in time. The quality is top, the patterns are very pretty, I order!! To US sport now
It looks just like the picture, arrived in good state, it totally matched the description. I still need to try the water proof but it looks strong material.
Fits the product description. Looks good quality. It's soft and doesn't look like it's going to slip, it doesn't have a plasticised touch.
Excellent product