SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-15 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came nice and quick
muy bonito lea encantado a mi hija es idéntico a la foto el material es muy suavecito mea comentado mi hija lo recomiendo
Very cute and soft, it had a little bit of a weird smell but that faded quickly
Cute and super soft is adorable. It has a smell like plastic but I already read in another comment that that was leaving in a few days. Highly recommended
Love it. it is so cute that i think i want to get a bigger one lol
I am very satisfied with the cushion it fits perfectly with the photo and it is all fluffy. In addition he arrived in 2 weeks.
Very satisfied with the product, arrived on the expected date and in very good condition, the plush is very soft and looks exactly like the photo
Just like the picture, very nice
& Agrave; little flat
Just as described super soft
Very nice and soft!
I was expecting a smaller plush but it is great!! The quality is really good it is all soft
i love him, so soft, perfect size, quick shipping
Very cute and fluffy
very cute and soft.
É maravilhoso! É muito macio e fofo. Muito lindo também. Veio bem embalado e levou 33 dias para chegar na minha casa. Recomendo.
I took one black cat for my little boy. He was happy and my little girl want one too. I take a white one for my birthday girl. The plush looks like the picture.
exactly as I expected I got it as a gift for my friend
Got my little guy in today, his name is Maleficent Fred and I absolutely love him! He came in a little early and is so soft! Little flat when he arrived but washed him on a gentle cold cycle and dried him delicate and he's absolutely perfect!!!
Got here before arrival date its very cute got the smallest one and my partner loves it <3
Very fast delivery and in + the result is there clearly satisfied with my order
Very sweet and mega quality
Bardzo szybka dostawa ! Kotek piękny
Petit chat adorable.
Love this little guy. Just as described.
Fantastic plush and very soft! Also came early. Would reccomend.
Beautiful. Arrived in Spain in 8 days
Nothing to say, exactly what i want
Super stuffed? Fits the description and is ultra soft and squishy. I highly recommend
Amazing quality, super fast delivery!
Very soft very cute!
Honestly, I didn't expect the product to be that good, but when I received it, I was mind blown. The product was soft and squishy, not to mention that it was also very adorable. This was a very good buy, I recommend that you buy it. (I got the smallest size by the way.)
It looks like in the pictures and comes quite protected
i love it
The plush is too cute <3
So cute & soft kitty! A bean-shaped friend! The round nose is totally adorable. This arrived quickly, and is exactly as described. The embroidery for the features is quality & the fabric is super soft. This little black cat is very charming & we are very happy with it.
Really cute and good quality.
Product very soft, well filled and super adorable !! I love it!
very soft cute plush
So cute. Daughter loves
Shipped and received very quickly, the size 35 cm is just perfect for young children. My Soon 3 year old son loves and sleeps with. She is hyper mimi, very soft, fluffy and odorless. My son chose the orange cat, I took a Gray for his future little sister. The colors are faithful to the pictures of the ad.
It’s really cute and soft! 10/10!
got these to match with my gf really cute still waiting for mine to come in the mail
Im very satisfied, its so comfy and plushy. No weird odor and good quality for the price. My little brother loves it!
Very cute very soft and very big! Conform to the description !. Sent in 10 days!. I recommend!
This stuffed kitty arrived safely and well packed to Pennsylvania, USA, and it is even CUTER in person. My 9-year old daughter loves it, and I am very happy with this purchase. I highly recommend!
Very good just like the picture.
As seen in the image
Very cute, mega quality
This plush is ADORABLE! Just like the picture; I bought this for my cat loving boyfriend and it came SUPER quick! Just a few weeks opposed to months! My boyfriend named his plush Marvin :P
so cute i really love it!! It's super soft and squishy
Great! Very sweet and cute! Very fast delivery!
super cute, it’s very soft and super super squishy it reminds me of kyo from fruits basket lmao