SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-20 Business days
|Central & South America
||15-30 Business days
||10-15 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My son loved everything perfect
Great product, my nephew loved. Fast shipping and delivery.
Identical to the photos. I love it.
Keurig verpakt, snel verzonden, en mooie kwaliteit. Erg blij mee. Bedankt verkoper!
NIce ! Be careful this doll of Latios is really grey and not white, it's not a shadow
llegaron rápido, la cara un poco diferente.
It's just how I wanted it! Very tender I arrive in about 3 weeks, long before the stipulated time.
Great quality, velvety and very plush!
Great material very good son happy
All according to the description, shipment dotarła to Poland in 19 days. Everything as described, the parcel you delivered it Poland in 19 days.
Very cute!!! Shipping fast
it took forever to get here. but the product is verry good. !
Very nice, very happy.
My son loves this thanks so much! Perfect for his 5tj Birthday Pokémon power !
All according to the description, shipment dotarła to Poland in 18 days. Everything as described, the parcel you delivered it Poland in 18 days.
formidable super pikatchu, envoi rapide merci
What a cutie
Top, on l adore
Smaller than expected but still amazing. True to photo
Impeccable, as in the photo, delivered in a little more than 10 days.
so cute!! good size, good shipping! thanks!
really very nice, love it
fast delivery and my boy loves it, cheers thanks.
Exactly as described.
Excellent Product 100% recommended.
Just like the picture. This is my sons new favorite! Thank you!
Arrived in good time and condition
Perfect I recommend
All right, it's beautiful, I recommend it 100x100
Este Umbreon está muy bien, es igual que en la foto, aunque al natural se le ve mejor. Queda muy bien para decorar, sobretodo si te gusta Pokémon. El tacto es agradable. No hay que añadir mucho más. Recibido sin problemas. Recomendado
Tal cuál publicación.... Muy lindo, mi pareja quedo fascinada... Gracias gracias
Satisfied with my purchase my son is very happy,
The fabric is really soft but the plushie is stuffed really firmly so it's cute but not pleasant to cuddle.
Beautiful producro, fast delivery
Produit conforme a la description envoi rapide merci
awesome product and fast shipping
Really pleased with this product. The quality is great. It's very soft and a good size. My daughter will be very happy. I will probably order more in the future. Shipping was very quick
lindo mi hijo quedó fasinado llegó antes de lo previsto muy bien echo recomendable
ótimo produto, recomendo!
Love him. Perfect for my collection.
He is wonderful!
Omggggg. They're awesome, I've hanged them there since they arrived and I've been watching how beautiful they look best quality, fast delivery
my son is very happy about his new toys! thank you :)
The description was accurate, but the product of the trip does not have a perfect circular shape, it is more of an oval. The quality is consistent with the price. It is small size, the colors are correct and it is well cooked. It will resist a boy's game with his Pokeball
Je suis très satisfait
All according to the description, shipment dotarła to Poland in
Incredibly well made stuffy and my 2 year old loves it- he sleeps with his pikachu every night
excellent quality product and fast shipping
In excellent condition
Lovely, I ordered other marill and this is the most beautiful one that has arrived