SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great suction and easy to use. Knifes are straightened quickly with couple of strokes. Good product and cheap!
Works well and does not slide of the counter top
Excellent Product 100% recommended bought 15 product s well packed
Delivery very fast, good knife sharpener RECOMMEND.
Item as described and delivered a week before expect
All good, small and very functional. Fast shipment.
muy buen producto ay que darle varias pasadas y funciona perfectamente
Sharpen enough but don't expect a miracle. For the price you cannot ask for more.
Cool thing, sharpen knives quickly and well
Compliant and solid am satisfied
I'm very satisfied
otimo
It took Spain 3 weeks. It's small but it sharpens what's important. Put on top of a surface with good adhesion that then comes the problems.
Everything Ok. It's come very fast.
Makes my knives sharper easy to use thanks!!
Package arrived in the times described, the size is small but sharpens well
Super!
perfect
Perfect. That's the second I buy.
I'm good.
Perfecto
as described
Received quickly and very effective
Hello! Delivery in 12 days in suitable and protective packing. Do his job perfectly. Very satisfied with my purchase! Eric manegat
Impeccable Merci!
A 10 for this sharpener. Fast shipping. Sharpen the knives very well. I bought 2 more for my family. Very happy
Very practical arrives very quickly
Perfecto
All right
Removes a lot of metal but does the job!
Nice sharpener, it works fine.
recommander
bien
Very good arrived fast!
Worked so well on a old knife
.
Great service. Thank you
alles Super
ok
Excelente producto!!
The order came quickly. The sharpener is great. I recommend and the product and prolavets
tu me reste plus qu'à essayer
Very cool recommend
Good for non-regular use. The suction cup is not very effective it is necessary to moisten the surface well and remix regularly
Ok
Seems fine so far. Worth the money...
ok perfect
I'm happy with the results.
All very well. Sharpen super good
Excellent. Sharpens fine. Satisfied
Enchanted by 10
Доставка в Москву очень быстрая 21.01.2021 - 11.02.2021 г спасибо товар и продавца рекомендую.
It works perfectly and is very practical
Working good!!
Top!!
excelente afilador, funciona muy bien y gracias al chupón que se adhiere a la superficie es muy seguro.
Top sharpens everything
Very good buy several
It is very safe, now I find that the cutting edge that leaves is very short-lived.
Very good sharpener. Seller recommend
Another purchase, goods good and fast shipment.
Item as described-Thanks
Pequeño, se ve de buen material,trae una ventosa en la parte inferior para pegarse en la mesa o mesón para mayor seguridad , envío rápido, gracias Vendedor
Fast delivery in good product
хорошая точилка
amazing
All right, fast delivery
Sharpen very well and the suction cup grabs very well. Very comfortable.
He fulfills his function very well
Product arrived, just as described. The only minus is that it was not deliver to my address,but some other post office. Probably fault of a local courier.
bienn
Decent appearance and quality for what is worth at the moment very happy we will see how you sharpen the knives
I haven't tried it yet but it looks just like the picture
It seems not bad, but it feels like Burr leaves
Comes fast but not test it yet. Look good.
Very good!
Great
Very happy, it's come super fast. The product looks good quality, I just tried it and perfect result, it sharpens very well! The suction cup doesn't stick on the stone counter but if I 've stuck it in the vitro and no problem. I recommend it. Thank you so much!
Perfect!!!
No es un afilador profesional ni mucho menos pero para lo que es es bastante útil, sobre todo el soporte de ventosa para sujetarlo a la encimera.
Received as ordered. Thanks.
A must buy. Very good product based on its use.
Goods is as described and packed well!
It's perfect.
It's a wonder.
Like everything is good!
saca filo, pero no es el mejor. se adhiere bien a las superficies
It sharpens very well. Let's see how long it lasts.
Great
Very good , product arrived very quickly
Good gadget , recommended
Muuuuy recomendado! Buena calidad y buena funcionalidad!
SUPER
Es maravilloso y el vendedor perfecto
Perfect as described.
As advertised
Sharpen well, good value for money
Thanks.
++++++++++++++++++
Very good…
Article conforme à la description livraison gratuite rapide merci
Ok
cumple su funcion, afilando dos o tres veces antes de ocupar mantiene el filo.....
Good quality. Fixing well on a marble/glass and stainless steel tables! Does what it suppose to do.
all ok
Very good quality
parfait pour le prix