SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The color corresponds, I thought they were bigger, they're small, but it does its function came in time thanks
Arrived in 3 weeks in France
Dead Mori with how pretty she is
ok
I get to Chile fast, I like the way they look, now it just needs to see the durability.
Excellent.
It came fast but very small but I like it thanks
Perfetto
cute little plastic bottles fast shipping only waited about 12 weeks to Australia
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Smaller in size than anticipated but colours look vibrant and opaque and seem like great quality! Packaging appreciated in case of spills.
Came for 1,5 months, very small, not used yet
fajny lakier, długi czas oczekiwania do Polski
Everything came. I made a big order and everything was inside. I did not try the colors yet but they seem to be good. For this price I think they are a good sizing. I also bought a mini uv lamp and it’s working so noting broke. I received my order in 3 weeks, pretty fast. I will try the goodies and update my review.
Super fast, seems to be a good product.
bien
Llegó a chile en 3 semanas, súper rápido! Es bien chiquito si jajaaj pero lo había leído y por el precio espero que valga la pena. Todavía no lo he probado, espero que sirva para un par de esmaltados al menos. Cuando lo pruebe vuelvo a comentar.
I like it. Arrived quickly and didn’t pay customs/Vat because it was posted from EU. The bottle is smaller than expected but it’s a lovely colour and very resistant.
I like the colors, but after 24h the product does not hold while it was put by a professional. Little product in the bottle. I will not recommend!!
Лак шел больше месяца. Посылка не отслеживалась. цвет красивый. Крашу в два слоя, не полосит.
The truth didn't reach me but I got reimbursed. Thank you
Super beautiful colors I love!
This color I haven't tried yet. It's clear but pretty bright
Muy bueno. No se salta.
Really beautiful I love I go in recommended ..
Small jar but very nice, shipping very fast, thanks
All Super, pendzelki are comfortable in malowaniu, delivery time about a month
Absolutely love the colour and perfect, bottle little smaller than expected but i never get through polish
All right. Alles OK.
Love it!
polecam
impeccable
Son súper pequeños pero los quería para probar en mi asi que está bien cada uno venia en una bolsita lo que me hizo pensar que era mucho plástico pero todo llegó súper bien
tinier than expected.
Very fast delivery to Almaty., the quality is like normal., but the tube is very small., thought will be more ......
Have now third time ordered
It took a long time, but it was worth it, they're great.
In general, everything is good, but keep in mind, it's really small))
so cute!!I like it
Recommend, very cool colors.
Just like the description. The bad thing is it takes a long time to get there, otherwise all right, well buy
Lacquer arrived, not yet próbowałam so hard to say more
thank you
é pequeno, mas a cor condiz.
Bright color and very glitter moeny and quality price…
I haven't tried them yet but it's but they're good quality, I'll leave comments when I use them
Corresponds to the description. Very good quality
Reçu rapidement ! Satisfaite ya plus qu'à essayer maintenant.
It's very nice and bright, I don't know what will last. It's too small, that's right.
Bel colore.. Come in foto.. Ancora da provare
Pretty color small 7 ml bottle
It didn't take long to get to Madrid, how the photo
Very small Enamels