SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely amazing looks exactly like the pictures definitely recommend this product does the job well
Excellent Product, exactly as in photography. Same color and very firm magnets. The fabric is also of good quality since it has no hair.
Super product polecam
Super I'm delighted, very pretty
Nice and good quality, a slightly more powerful magnet would have been perfect especially for double curtains a little thick.
great quality, will buy again! looks the same as in the pictures.
super
Very pretty.
Excellent, but very small
Perfect and very nice color and it didn't take long to get to Spain
produto de ótima qualidade e muito bonito
kaip is nuotraukos. labai faini
Fast delivery and beautiful
Same as pictures. Very happy, I recommend
Good
I love it! Precious, they perform their function perfectly, be happy with my purchase!
All right, thank you.
Muiito good, .. Excellent material.
Well recov merci
Goods not reached but was fast return cash
They are very good ..thank you. will buy again.
Magnets are strong. Well hold the curtain.
Very good value and well made. Would recommend these.
Everything ok. Very nice
Something big for this very well as how much quality-price
Beautiful
Very good useful works
Excelente articulo; todo como aparece en la descripcion. Tardo un poco en llegar pero por temas logisticos dentro del pais.
Thank you very much beautiful
Exactly as described. Buy!!!!
Great quality and speedy delivery
Très beau Merci
Exactement ce a quoi je mattendais parfait merci beaucoup
I am delighted with my purchase exactly what I was waiting for, perfect thank you
Conform to the photo very practical good quality
Very pretty I love them. Fast shipping and as described. Thank you.
ok
Muito bom! Compraria mais. Recomendo!
Fast shipping. Great product.
LINDOOOOOS, eu amei...
Very cool better than imagined and a great price thank you
muy bonito el envío bien
polecam!
It's very nice, I'm doing very well with the curtains I have. The tone is exactly what I wanted. It took me a while to get here, but I like them pretty much. I think I'll order another two. Thank you very much.
Thank you very nice came very fast
Delivery in 15 days instead of 10 days otherwise good product
zoals op foto! werkt perfect
Wonderful loved, are beautiful and colors, sensational
I charm myself and arrive long before
Very good jakosciowo
Very nice and well done, I have loved it, just like in the picture, I recommend it.
très jolie merci pour le vendeur
Duge garniy goods. That's a nice yak. Colir sribniy, not Duge bliscuchi. Svidko came to the ground. Recommend.
Very nice and good quality
good
Keep excellent, quality is good
Oh, thank you. Product as توقعته
They were totally what I expected. Highly recommended.
Very good quality, shipping was fast, 13 days to arrive in Chile
they're super Thank you
Never reçu
They are what heavier than expected. But it works Andis.
Are beautiful
Excelente
It's already come to me. I love them! They hold the curtain very well and are very pretty. Recommended 100%
Love them.
Not too heavy curtains keeps well!
Perfect recommend to everyone
Think less than but finish tidy and lashed is closer look
Just like the picture looks good quality
It's perfect, it works perfectly
I really liked the quality of this magnet curtain. It holds the curtain properly and looks very nice.
super quality
very fast delivery . quality is great . very happy of the purchase
Perfect! Corresponds to the description. Fast delivery ********
Terrific ~~~ well write the
Excellent for curtains, plus good delivery times.
Excellent Product very compliant
bom
Very good point