SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Meets the expectations
Photo And like. Inside have especially Chan Chan to four key Outerwear cotton fabric a bit more solid that seems almost never good. Compared with inside Poly after the fabric for print was taken as austria elements Feeling the Oxford or laminate waterproof felt proccess data ablility... Easy but Chan Chan to do better
good!
A pretty one. The s zipper works well and brings string to hang it like a bag. The elastic comes tight as a marker, it's more like pencil only because otherwise the zipper is too tight
Very pleased
Arrived early, very well made and perfect.
Excellent, I recommend
I am so happy with my pencilcase. Is really good and I receive in 9 days. Thanks!
Arrived intact and on time. Excellent product.
I love this pencilcase and will purchase these again very soon and a nice price
Great bag for pens. I love you. Delivery time 4 weeks
great thankyou
Good quality kit, I'm delighted! She is not too big unlike my old kits, I could put two ranges of pencils in it! Sending and reception were fast! At the top!
Think more Element color fountain pen is entering the terrific
Really well made and very beautiful!
Belle trousse. L'imprimé donne peps et bonne humeur. Livraison très rapide. Je recommande !!!
As on the announcement
Cheap well purchase. Material Donna fast invisible female Stuff than expected as soon as received.
Loved the product, and plenty of functional
Quality pencil case converted into perfume sample case;-)
Delivery after Even's days. Larger, as intended. Very beautiful.
Arrived fast. Conform to the picture. Closures close well even with felt a little thicker.
Perfect! Perfect!
Beautiful, nice colors. Good description, I have 5 pcs now.
Great condition. Perfect
Perfect. Good quality.
Very good quality. Recommended!
gut
Ótimo produto
Received very very quickly in less than 2 weeks for Belgium. Article conforms to the photos.
Product complies with the description. Recommend
Wauw a great bag and still room for my pens in markers, the color is great, looks like a handbag!
conforme à la description
Estupendo estuche, me caben los 150 Brutfuner más los 72 Deli. Así lo tengo todo muy ordenadito. :) El envío no tardó mucho, estoy contenta.
Very good kit
Is wonderful, great material. Very worth, mainly cuz paid much cheaper than here.
It came correctly and I love it. Pencils fit perfectly, even thick ones.
Love the pencil cases. Highly Recommend
Perfecto
A great and very big!
It's pretty big.
It's really big. There's a lot of space ,although when it came it smelled but the smell wasn't that bad. I wish there were more single slots since there are only 2. One layer's inside was a little dirty. Overall the p.c. is good quality.
Less beautiful than in the photo but practical
Good
Very beautiful
Very nice kit. Complies with the description. I am delighted because very large storage capacity. Perfect.
Happy with the purchase, like the pictures, the case is perfect for those who loves color pencil and to those that have many. Good material and excellent workmanship. Recommend!!!
Super beautiful and very fine
Amei o estojo! Vou comprar outro!
Very nice pencil case. I love it. Lots of space in it.
very beautiful
The slots are very attached and do not fit all pencils
Good looks! The holes were too small for my pencil but I have to and to rubber band los taken off and now adjust they called. And quickly sent! Within 8 days received in UK
It has a lot of capacity, and it seems very good quality
Perfect and beautiful, thank you!
impeccable
This is my second kit (a small and a large) I am delighted and my pencils tidy :)
Excellent quality and size
Very nice good quality
Super
Wonderful pencil case, better than I thought, great color.
It's come very fast. Very nice, lots of capacity. Same as in the photo
very nice
Bedankt voor de snelle levering.
Conform to the description. Compact.
Really very happy with the product. Purchase that I recommend. Received before the scheduled date.