SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The order arrived in the set time. It didn't work well, it didn't have the strength to make bubbles, the fan was spinning but without force. I opened a dispute and they made me refund. A shame because it was for the Nina and she could never see it.
Good quality, bubble strength is very strong, I suggest others can buy some extra concentrated bubble water
Thanks
Kids love it! Box too!!! Fast shipping!!!
Chipoté to put the palms inside correctly if not working well
excellent
ok
For the price OK
Shipping fast and terrific.
Tingly.
it works great it does what it supposed to do
all good
Unfortunatly my product were missing the lid to the battery
exactly as pictured and exactly as expected! quick ship to the USA!
Nothing received, money back got
To play with me straight cheap
Looking forward to being as
I received it, my daughter is very satisfied, very good
Good Toy for Children
Size is smaller than thought and has amazing good then soapy bags wool filling way some inconvenience to even gripping hopefully has 놂
Happy with my purchase, there was no battery on them and no soap to go with it which it’s was okay but overall I love it came to me quickly.
Looks good, thank you.
We still have to try with the bubbles but just putting the batteries in, it works.
Very good! Lots of bubbles come out but you need to have the special liquid! It's not worth the HOME made! I'll buy more
Item Not arrived
Great little bubble machine. It does feel a little cheap in some parts of the build but considering the price it is very much worth it.
Fast shipping with well-received.
good
It is beautiful, there are a lot of bubbles, I am very satisfied
It arrived on time as my son is birthday present,my son is very happy, thank you very much
I received it. My child likes it very much. There are a lot of bubbles and I am very satisfied.
fast shipping
One of the lights did not fit in color and the battery cap screw is missing. Bring No soap, bring a small but empty pot.
Small but good
perfect
Ok
Fun toy. Arrived in about 3 weeks, which is pretty fast!
The product is very good, the delivery speed is very fast, there are a lot of bubbles, my kids love it
very quick
April 14th order/days arrival sunlight in cooking 씐 I ㅋ ㅋ Men were like a remarkable!!!
Shipping fast and stuff like yo
Shipping with fast write letters and product wholesale made with
Smaller than expected but that I guess that was my fault
Very funny for children walking very easily I recommend delivery a little slow but it does not matter
Item is perfect, shipping was veeeeery slow
broke after 5 minutes
Fast delivery summer product description and equal
한개가 부속이 다 빠져서 옴
I'm satisfied. very cheap, but no melody, no led.
Veldig fornøyd Med leken. Bobler Godt, Spiller Musikk, enkelt Å Bruke. Ingen dårlig lukt. Anbefales :) Vaikas žaislu patenkintas. Outlet "burbuliuoja", groja muzikytė, lempikės žybsi, paprasta naudoti. Jokio pašalinio kvapo. Rekomenduoju :)
Order one month double month is bad. The rest is good
Shipping is really quickly grew and write goods only with
Gorgeous kids are delighted Delivery long enough for France almost 2 months.
bought 2 items and 1 of them missing the battery cover and the pink missing a screw... make bubble but cant play not sure why... the bubble gun works with battery but didnt blow bubbles properly.
Todo bien gracias
no recomiendo comprarlo, ya que hay que mojar en el agua jabonosa continuamente porque no tiene deposito
Order on 29/04 and received on 18/06. The delivery is very very long for France
good
Very well works perfectly according to the description beautiful bubble cloud easy to use
The size is smaller, so the kids have fun there is nicer Buy after minor lip wings for easier to dry battery separate buy AA size month for cold Continuous is not mid mid wil take photos function
All OK! Welcome again!
Star gun but not water get broken in ohms. Spong with Spong foam water made in year saw being well... Wind this info to discharge in 뭍 bubble water suitable in seconds blown castoffs I bubble water to wrongly created any, original machine Oh trolling... ;;; The person will vary by equal
Still use. Shape is fun. Soap water to dip the use was living. Inside the water tank. This construction reference by Prego ㅎ
ok
Very fast delivery!
received order 3 days late, some boxes were damaged and DID NOT receive BUBBLE SOLUTION either. not very impressed BUT items description was CORRECT and ITEMS WORKED OK.
got black and pink as requested after I ordered 2 for cheaper shipping and came quick works great kids loves it.
Doesn’t work as well as advertised. But ok value for the what it is. My son loves it.
OK. Fast shipping
Love it!!! Would highly recommend it
Cool toy. Ordered two sets. In both no screw protective battery cover. In one no belt
fgfg
At the moment it works very small but good it works to see how long it lasts
Awesome :D not only for kids, gonna use it at next weeding.