SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The いっか ょはめにくかったけどばっちり Lucky Star
The product is identical to the description. Volveré with reporting al test it
Works well especially with the Sparabolle small
pas reçu mais rembourser
ok
7 weeks delivery to NZ. Works well using 2x AA Batteries. Kids love it. Thanks
works well
Ok.
It's come in perfect condition and works great. My son is delighted.
I don't know if it's gonna last long. But my daughter loved it, it's easy to make the bubbles and it makes a lot of them
Came as described.
Well reçu impeccable
Took about a month. works. a bit loud. but came ok.
Perfect! Like the picture, works with 2 batteries. Arrived well packed. Satisfied!
Good product, come fast
Everything perfect
Great product, recommend to everyone! To buy!
genial
Idéntico to the photo.
Cool thing, my daughter is very happy. Easy to use. Buy advise.
Great as in photo
As described!
Viene sin gel para pompas
All OK, should work well. Just have to buy batteries
Came broken because of shipping
J'adore
Fast shipping
Ok
Interesting toy and out many bubbles
Ok
Very good but provide the bubble product
Reçu cassé.
Great toy! Works perfectly! Arrived super fast!
Don't Work
He's here, I'll have to wait to read the instructions to put the wash on.
Toy good quality
Качественная, красивая игрушка. Пластик плотный. Края гладкие, ребёнок кожу руки не поцарапает. Цвет как на фото. Посылка в Италию пришла за 3 недели.
Fantastic, my little cousins loved these bubble guns. It works properly, doesn't bring the batteries included.
Esta bien, hace pompas.. pero hasta mucho líquido ya que hay que meter el cabezal entero en el cacharro que trae para llenarlo.. y que se cubra bien de líquido..
Super ! Ma fille adore
Débil if breaks ready
bien
Yes but it breaks very fast and can't get wet because it stops working
Very good play my son they have fun fast delivery
Now will test well ballad
Not out much bubble as shown
Perfect!
It goes great and the fan is very strong
z dobrym płynem robi robotę, z domowym płynem srednio
Nice and very fast
The purple ring was a little broken, but it works really good.
Llego rápido, le ah encantado a mi hijo va de maravilla
received later will try it.
Good, somewhat fragile but meets think asks.
It's just like the photo uses batteries, it still doesn't work so well I think it must be the mixture of water and soap I haven't made it right but my daughter loved it already made a bottle of soap this pandemic arrived on the estimated well-packed date.
10 days delivery time not respected but product compliant
Very good, recommend
Fast safe shipping.thanks
ok
All perfect
Nice toy.
As many commented already, the big bubble attachement doesn't work perfectly. But the attachment with 4 holes is great. Kids had fun, can recommend.
Super Toy satisified children and adults.
Very basic but does the trick.
polecam
good
Good product! Consistent with the information on the site, but still not tested!
Great! It makes a lot of bubbles!
ras
I didn't get the product, but I got the money back.
Bien
Perfect packaging; Arrived after more than two months of purchase, I have not yet tried.
It took him a while to get there, and he got a little dirty, but it works fine.
lindo
Very beautiful, my grandson just loves it! Thank you very much for this toy!
It's for gift.
Excellent Product, makes many bubbles at the same time
Very cool, arrived fast. Thank you
Beautiful and well-functioning
Top
Just like in the picture.