SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent product
Perfect
Very good quality in addition the water remains fresh for a long time
good choice. nice delevery.
Very good quality.
Excellent Product very satisfied by purchase great quality
Excellent Product very satisfied by purchase great quality
Super fast delivery thank you
Very good condition and quality
Delivery in 12 days for France. Conform to the description, well packaged
Correspond à la description
Really good product I recommend !
High Quality. No metallic aftertaste. Fast Shipping, Quick Delivery. Excellent Seller.
Excellent reward everyone.
As described
Is good
Perfect arrive looks good quality
Look Good
Very good product, very fast delivery (6 days)
Very Good
Is not double wall!!
Good, but fragile
Fast shipping. Good product.
Very good bottle
Good product
Parfait
genial
She's perfect! Even for a 1 liter it is not big, it's great. The chute is not too wide, at the top
Beautiful, but shipping time very long
Very good, perfect for my son well waterproof. Love it.
accurate to description
The bottle is very cool
Very fast, close well and it's light.
Contented
Very fast everything, thank you
Fine but it doesn't hold the temperature much
Very fast and good quality.
very nice!
Good
Practical, light and mouth perfect for drinking, does not keep the temperature, is more, heated before in a plastic bottle
Just like the description. It doesn't keep the cold since it's not thermal. It doesn't smell.
All bestens vielen Dank
It's not Thermos, it doesn't keep the water cold for long
Good bottle
produto muito bom e chegou muito rápido
Parfaite
Well received. Nice little bottle, does not leak for the moment. On the other hand, a persistent smell remains even after washing the bottle before use.
boa
Good product and good quality for what it's worth. I hope it holds the cold for what it's worth you can't ask for more
Good
perfecto y rapido muy bien
Very happy. Thank you
Good product, Light and strong
Odorless and sealing
Super fast shipping and perfect boat status
The bottle is how it comes out in the picture. But it has a problem, it's not a thermal bottle, it's just a stainless steel bottle. Yeah, it came pretty fast.
Very precise
All good
Conform to the description
Practice bottle!
Satisfied, I have for my money. Product well packaged and in perfect condition.
It came very fast, it's the second I buy
Beautiful aluminum bottle
parfait
Very well packaged. Just one shot. Top
Looks like expected
AD order delivered as the description, was posted in 10/10 and delivered in Lauro De Freitas BA in 29/10
Well received thank you very much
Delivery 10 days ok. Perfect product
Second I ask, this time something smaller for my son's school, great!
Not tested yet to see if it leaks. But for the moment it is in accordance with the description of the product. As small as I wanted to be able to take it everywhere. Arrived quickly. Thank you!
Happy with my purchase and savinh the planet!
Thank you, fast delivery and package well packaged
Totalmente recomendable, mejor que en las fotos
Complies with the description. However the screw step of the cap is not very pronounced, it will not be necessary to tighten too hard, however it is waterproof.
la seconda che prendo, consigliatissimo
Top
Toooooooop
Very good salad same as description. Now to prove it
Todo ok. Producto y vendedor 100% recomendables.
Perfecto, es la segunda vez que pido y tengo que pedir más, para un familiar.
Good for transporting liquids but you can't take much fresh, the stopper is good and no liquid loss.
Very good, product met expectations.
Exactly as described. A shame not thermal, but the bottle is very well made. Very good workmanship.
Compliant delivery
It fits the photo very well and looks like it will last. The only thing in case you buy it you're going to have to wash it well because its inside gives off a pretty strong smell (like burnt plastic). It's probably normal.
ok
Quick before date
Perfecto
Perfect! It matches description and it was just what I wanted. He also arrived very soon.
Excellent
All perfect thanks for everything very fast