SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-15 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very comfortable and nice, buy matching T-shirt, it goes perfect. I'll order more colors.
Good product.
Comfortable, good size, good quality, fast delivery
Ok but a little long to arrive
Happened in two weeks. Material very soft. I have under bust 100cm and rozm. XL. Is OK. Color prześliczny :) Recommend!!?
He very well I order
Bjen product, feel good and good quality. I recommend it.
Top
Perfect bra
Well made and fits well.
Useful
I ordered XL, but received L, even the label said it is XL. I always like a little bigger for comfort reason. Large is okay for me so I'm not going to return it. Other than that, the quality is pretty good. I like it.
Très bien
All as in the description, there was some smell, even after washing
Great quality. Very soft material. I’ very happy
Quality is excellent! take it will not regret
Perfect
I this sports bra already in the third color order, I really like it. Keeps well, but not tight. The color is bright, the size is the same.
Good quality, very soft and is delicious. Thanks
pleasant to the skin, comfortable for everyday use, addicional support needed for jogging. 90C
I order not the first time, very satisfied
love it very comfortable and airy. would definitely recommend!
these are perfect to wear, so well made, great fit, love them
All OK I am glad
calidad muy buena y agradable sujeta muy bien
Parfait
Matching size, light sujection, very comfortable
Too small. Finally I will offer them to my 15-year-old nieces
The top is cool, but it does not stretch much, at 46 growth. The size is narrow.
Good quality bra
Very good quality. Definitely going to recommend and order more
Perfectos!!
Está bien pero no fija demasiado la goma de debajo del pecho
Very light support, and definitely run small. Other than that, good tops. The M size fits my preteen girls.
Très bien
Good Quality
bellissimo e perfetto arrivato velocemente
Same as the picture
It came really quickly. Thank you! When I got it. I thought I brought a size too small. Put it on it was the perfect fit. Really nice and love the air pockets. Perfect for my morning run in the summer time.
Item received in good condition.
All OK.
I order not for the first time, everything is fine and very like
love it
Beautiful! As in the photo, not dadure to order more
Size medium like small
a little darker beige than the picture but it is ok
the size of this product is much smaller than the description chart. apart from that the product is recommended
Very good size very good material very good quality strongly recommended thank you very much.
Great
Ok. It's comfortable.
Really good comfortable and softer price attach the business top box
Conform to the photo, really very nice color! I highly recommend
as described. for 85c took xl. too big for me.should have been taken L.
Top with cups. At 44 Russian m slightly densely sits. Went month
Seller shipped quite quickly, the quality is not bad for the price. I bought it for mom and she likes it a lot.
ok
Excelente
GOOD!Thank you!Thank you!Thank you!!
Very good quality, size perfectly
fast shipment (14 days). good quality
As described!! Will recommend and buy again!
A little thin but its ok
nice ..order L..126lb 5.2tall .good fit ..i like ..comfortable
Great top! Fast shipping!
Fast delivery… Less than a month in Italy!!! Not bad.... Right vestibilita!
Tiene buena calidad, pero me quedé corta con la talla. Yo tengo la 38-40 y mido 1,70cm. Pedí la L y el pantalón no me entra. Creo q tendría q pedir XXL.
Quick and good everything
I wear a 34C. Bought a large and it fits perfect
Soft & stretchy, comfortable.
Good product everything ok Very nice color
All right. All right.
Good quality and fast shipping
i think is a little smaller than the size should be but the color is awesome
Arrived and valid products
Quick delivery I love perfect
nice quality
agréable
It's all right. For sports OK
Perfect!
Very nice sports bra! Fits well!
Fast shipping all right and good quality
Fast delivery and very good quality
Malomerit. On my size s came the size of M.
Very fast shipping
Great item but a bit on the small side would suggest UK buyers get a size bigger
lindo
Good, but the tabs of beige color are visible through holes, not very aesthetic
Hermoso
Cool top. Everything, as in the description, is bright, sewn qualitatively. In Russian 48 took XL, sat perfectly.
Perfect, I love them!
Ordered on November 11 received on December 08. Very nice bra. Pink is a fluo pink! I specify it because in the photo it does not see! I have not tried it but if there is a problem with the size, I will come back for a 2 th review.
Enchanted is the second time I order and super good as in the photo.
Ordered M - is a bit small, but quality is ok.
Really happy with them! Ordered 2 and they're perfekt, really comfortable to wear. Also fast shipping!
CA long
Looks very good, let's see how it will show itself in the sock!)
It's small carving, I use the M and I asked for the L, size XL would have been right. I advise to order 2 more sizes.