SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-15 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktok online shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ravie rapide !
Product is very nice and arrived quickly, but my cat Georgie is not sure about it. Is it a dead animal but I can't see its head? . It does have a slightly manufactured smell so probably best left to air before presenting ... but he does like to open parcels with me. Let's see.
Article confirms the description size S for my cat, it is perfect
thank myou ,price and size...perfect
I ship pretty fast. Super soft bed. Enchanted cats, they all use it.
Very nice cushion for my 2 cats received quickly thank you
Super soft. Gave up will use as pillow. Excellent product.
At the top, you're big and very comfortable, I recommend,
Very good quality, beautiful color, 60 cm it's perfect for an adult cat
Perfect for a kitten of 3kg and adult. Thank you
perfect
Bought for someone's cat Panko. She loves it. Delivered within two weeks.
Compliant item, fast delivery. Too bad, I asked to change the color
Fit perfect with my Dogy, she love it and I like it to. Super fast shipping come in good condition, product is good quality for the price is worth.
Well as product
Very fast (about 8 days in France) Very good quality I recommend
Big compliant. My little chihuahua was right away. I bought several of these cushions from different merchants. I took a 40 cm having a small dog, but I found that he prefers 50Cm. I advise you this product.
bella
Fast delivery, item of very nice quality
Our three cats love
Super posłanie, well packed, I am satisfied with purchase, recommend.
Ras, it remains more than to be adopted by the cat.
As described, I buy the 50cm for cats and size goes perfect, I only recommend 40cm for Chihuahua or dogs that size because my cats weigh 4kg and they don't have much room in 50cm. Shipping takes less than 15 days.
It's come super fast! In a week. It looks good quality and comfortable for my kitten. Most importantly, he liked it. It's just like in the picture. For a cat if you want a wide shirt with the 60cm one goes over @.
Very happy with my purchase, my dog immediately adopted it! The basket loses a little these hairs
A little small for my 2 rabbits. But very sweet and arrived fast enough. My rabbit loves it.
Todo genial, pero suelta muchísimo pelo. Hay que sacudirlo muy bien y pasarle la aspiradora para que el animalito no se ahogue. Pero la cama es genial
Meets my expectations, it is soft everything and super comfortable. My dog loves
parfait
Tal como la descripcion, textura suave y agradable al tacto. Encatada producto
The bed is the right size, very soft and comes very well packaged, it is very nice, the color is just like in the picture, my dog loved it, it's very gross. He arrived in time, but it took a while. The quality is good and the incredible price for how good it is, very happy with it, I would buy it again.
Order received on time, The round bed for cat is of very good quality, swelling, my cat loves! (The others have not calculated!) The size 50 is suitable for a cross hand coon if it likes to be surrounded: D otherwise provide a size 60 if your cat likes to have room. Very nice color I know that I would buy some one for the house and always in this same shop! Thank you
Fast delivery in FRANCE, 9 days after order. Satisfied with the product. 90 cms
una camita para gatos. el nuestro muy agradecido con ella
My cat is delighted with her new bed. It weighs 4kg and I took the size of 60cm and it's doing fine. The 50cm tb would be worth it but it would come in fairer. I'm happy with the shopping and the cat much more.
Really bigger than those I expected very happy with the product
Article of quality equal to the presentation very satisfied with this purchase
Very good product quality. Alcoholized and large. Certainly a good product
My cat doesn't want anywhere else. The worst thing is to clean and wash with so much hair.
My cat is very happy
ha tardado 5 días, ha llegado antes de tiempo súper contenta. viene al vacío y hay que separarlo un poco para que se ponga pomposo pero es genial, a mi perra al principio le pareció un juguete porque lo mordía y demás pero ahora está encantadisima.
Accurate in delivery time Accurate in delivery time
conforme à la commande livraison rapide
Good value for money, arrived quickly in France, cushion very soft 100% polyester but not machine washable, photo size 60cm color Gray
I love it.
Very soft and pleasant to the touch. My cats really like it. 80 cm stays short for three cats, but if it hadn't been too big. The size is perfect.
It's great, I repeated buying a second bed for my other dog. I'm delighted, the dog is a poodle and the previous one is a mini schnauzer and the size is perfect.
Very well a little small but compliant
Conform to the description and received in 12 days.
Arrived very quickly, the color is beautiful and the cushion cover is soft and well padded. No unpleasant smell. The edge is slightly asymmetrical, in the sense that in some places it is thicker and others seem to have a minor diameter, but you understand only touching. The eye will not senses. My female cat though there is never entry, just don't consider. Actually I have taken to another puppy cat which will arrive soon. Hope at least like him.
Looks really good and soft, it's the second time I bought them here, really recommend it! I directly bought 2 and I don't regret it
Compliant product, a little limited at the size because it can not lie down. 40cm corresponds to a cat of small size. So I will recommend a size above even if she likes this one :)
Beautiful basket, so sweet kittens love!!!
Great! I recommend book in less than 10 days, my daughter loves, we took the 70cm
I was afraid that it is not inflated enough but in fact it's just what it takes, I'm pleasantly surprised I pass it into a machine and it is always as soft and dry super fast. For my labrador of 35 kg I took 100cm Delivery is fast 10 days This cozy basket was validated and adopted!
Product compliant with the announcement, very soft, the kitten was done in 24h, I recommend
All fine All is well
He's not as fluffy as in the picture. I think we have to add foam inside
That's the second I ask. My furry loves it. It's fluffy and soft. Correct Color.
Very soft, Pepito our schiwuawa loves, very fast delivery and good quality.
Perfect I'm delighted
Very beautiful and efficient. My dog loved and this is the second Q buy,
According to the description, my little is very happy
excelente
Ok
No padding between the edge and the center. It is a hollow around the center, I hope it will not bother.
Fast delivery item conform to description
My cat really loves it as in the picture
Fits the description. Fluffy but a bit shapeless. I was afraid the bed were purple-ish but it is actually a very light brown. I did not have double taxes (VTA) when the item arrived.
Fast delivery. A little crushed in the package, you have to work it a little and it will resume its original form. Very soft and soft. No bad smell. Tried and adopted by my cats.
I recommend 100% color very pretty and really very soft to the touch identical to the photo
Loves it thanks
And charms fast delivery Compraré
Very spacious, could starci two cats accoccolati together. The bottom has a non-slip!
cama supergrande y mullida, envio muy rapido
Comme d'habitude, super service (super matériel et super rapide). Félicitations au vendeur.
Very good, took the small size and my cat is very happy. The bed is very soft, almost want to make my cushion
Perfect I recommend
Very fast delivery. Very soft and very big. Order in 50cm for a cat
Very big. I recommend
The good experience, cats go from bed.
Fast and good quality! Just the color that pulls more towards yellow than beige!
My cat's favorite place, I'll buy another one another color for me another cat. Thank you!❤️
The cat is two months I almost didn't get in the order of 40 because I have a 60 s and it's giant and it's small otherwise great recommended washing machine and dry dryer and left very fluffy
My Bitch loves it! It weighs 24 kg and with 90 cm it has plenty of space.
Great for linstant because it's a kitten but perfect, goes to the machine and does not lose his hair
Great bed. Our dogs love it.
Fits the description! A little less padded than I thought but delighted! I recommend! Quickly received
Same as the pictures, the bed is so soft! I'm very happy with this product! And the delivery was very fast!
parfait
Very happy! It's already the second time I 've bought this product and it's perfect! The dogs are as thrilled as I am, they love her!
My cat already loves, very sweet and received on the estimated date
Very good product, arrived very quickly. I will order a second
Conform to the description For the basket very soft and fluffy it will give almost want to put yourself even I put a 4 stars for delivery I would have to receive it on May 22 and I received them on 26
My cats loved it. It's very soft. In my opinion, he's missing a little more filling at the base.
Really love it, but could be a bit more puffier like shown in the picture
Great quality/price! My cats are thrilled. The film is soft and fluffy. Less than 10 days to Spain.
Super cousin for my cat who almost immediately adopted it.
Perfect, for 15kg dog I ordered 80cm and it's pretty baggy. Very quickly arrived, thank you very much.
Average quality, but my cats loved it.
It's exactly like in ka photo and arrived quickly, thank you very much
Exactly like the picture
Grande para nuestras tres niñas… (en la foto solo sale una)
Very beautiful bed.
Oh great! And my dog loves it too
envio rápido y calidad muy buena tras varios lavado,encantada,sin duda volveré a pedir,pedi 50 cms para un perro de 4 kilos y perfecto
Seven that two こねこ, but so have just because.
This great, kitten loves q is prelubby and soft, comfortable ahy stauy
Fast shipping. Product as the description and photos indicate. Normal quality. It seems very comfortable and soft. I recommend your purchase without hesitation. To the touch, very soft.
ok
Top! Chiens, chats, ils ont tous adoré j’ai du t’en recommander un deuxième pour ma grosse !
Very nice cushion/basket! Cats love it!
Perfect, really big, my cat really loves it!
Very Nice Item, Thank U So Much !
I took 60 cm and the Cat has plenty of room. He does not go all the time on it but he likes it.
All right, it's not as "fluffy" as it appears in the picture but my bitch loved it. The fast shipment. Looks like it's hot but no, the hair's cool.
Everything is ok. The cat snores well.
Item of good quality, very appreciated by our cat
très douillet. un défaut de finition mais je ne regrette pas mon achat
Perfect!!!!! It is completely consistent with the different photos
Everything is ok, my cat adopted it instantly
Superb article according to the description my cat loves anthracite gray color superb
parfait
parfait, rapidement adopter par mon loulou. je recommande
Very nice cat bed. Watch tutorial on how to fluff it once it is out of the packaging .. I would recommend!
great Item
Super ! He loves it :)
I fucked my cat and she loves it, it's very soft and soft perfect for her I cogi 60cm and stretched it fits perfectly. I would definitely buy it again. They sent it very quickly.
Got it for my 6 months old, almost 7kg cockapoo. Great product, very soft, just needs fluffing up after taking out from the packaging. She doesn't like napping in her crate during the day but is very happy to sleep on this bed. Very happy!
Object compliant and received quickly
J espère que mon chat sera bien dedans
Order arrived in Spain in 10 days! I asked size 50 sm, it's for Cats 2- 3 kilos, for bigger you have to order from 50sm, my other 4 cats weighing more than 6 kilos won't fit
Product matching the perfect description
Perfect super comfortable thank you very much!
Nice
Great, my peques love it, though I thought it was smaller! It came sooner than expected, so phenomenal.
impeccable
Acheté en promotion à 1,99€. Mon chat adore ! Il passe des heures dessus et aime le malaxer. Le coussin n'a pas l'air de se dégrader pour le moment (ça fait seulement une semaine que je l'ai reçu)
Dogs love, for the price it's very good
Un peu moins "garni" qu'il le semble sur la photo. J'avais déjà pris des paniers pour mes chats qui étaient parfait, celui pour chien (plus grand modèle) est un peu moins bien. Mais il adore quand même aller se coucher dedans !
Bon produit
Conform to the order. Thank you
At the top my kitten loves spending his days sleeping in it
Super fast delivery order June 26 Book July 2 super fast and good quality
Very sweet! My cat adopted it very quickly!! I do not regret my purchase at all.
comme sur la description ! arrivé en 2 semaines. très satisfaite
On shipments with multiple items please make a single shipment!
delivered on 9 days. Looks fine immediatly by my dog
Big basket and complies with its description my cat already loves! Received in 7 days
Product delivered quickly taken in size 60 cm compliant by cons the article is not as soft as expected would have deserved a little more padding!
Perfect thank you for this speed!
parfait
pour le prix top
Bigger than expected, came super fast
buenísimo tiene hasta. resortes. mejor que en las tiendas de mascotas
Very nice.
Супер! Моя собака одразу стрибнула на подушку і влаштувалася... тепер спить. Дякую. Якість відмінна.
Good quality, tightly packed and fast shipping, dog is happy
Très bien j'en suis à ma 4ème commande
a mi gato le encanta y ronronea todo el tiempo. es un color malva muy bonito. yo quiero uno para mi! 50cm para un gato.
identique aux catalogue
For now everything is OK, we will see in the long term if he loses hair. My cat likes it, he enters it without worry (pretty lousy) I was afraid to have taken too small.
Excellent, super doux et antidérapant, mon gros chat adore. S’il était plus gros je sauterai dedans quasi :) Merci
super qualité vraiment très contente de mon achat ! reçu rapidement en plus tout était parfait merci au vendeur je recommanderais
Very comfortable
Conform to the description, but lack of padding
Great price, came really fast, and very fluffy and full. Looks to be great quality, would recommend!
Super packing. Fast delivery! Cats love them, especially when it is more cold inside and outside. Nice, soft and light weight. I ordered little bigger ones because I have many Cats and they like to snuggle together.
Great, good product
ok
A 50cm is enough for a cat. Mine is 7 - 8kilos. I took the yellow beige. Arrived pretty quickly. Very soft material the cat loves.
parfait
He's come very fast.
génial tout doux merci
parfait !
Es súper confortable y suave, mi perrita está loca contenta , lo recomiendo, envio rapido.
Beautiful Color
Super soft, good quality and fast delivery!
It's giant and beautiful, a lot of ANIMAL comes in is, my cats are TARAN very CONFORTABL is